Company Profile

COSMOS Computer commenced trading in 2010 as a small service based computer repair company and some 06 years later has evolved into a specialist organisation providing solutions for local and IT Service, wide area networks, web design, ecommerce, graphic design and printer servicing. Our technicians have a broad range of skills that include general computer repairs through to complex networking solutions and the installation thereof.

COSMOS Computer is a medium sized business so we share the same problems and concerns as that of our customers. Accordingly the technology we use to run our business is the same we would recommend to our client base.

COSMOS Computer welcomes the challenge to work closely with our clients, responding to their I.T. needs, being proactive in the marketing of innovative technology so as to provide their business with every competitive advantage into the new millennium.

COSMOS COMPUTER GENERAL TERMS & CONDITIONS

(The term ‘service’ in this document relates to all repairs, upgrades and Installations provided by COSMOS Computer)

1.1 - GENERAL CONDITIONS

All Warranties and Guarantees are void if any monies are owing to COSMOS Computer for equipment or services provided.
All Equipment and parts remain the property of COSMOS Computer unless fully paid for and COSMOS Computer has the right to remove any equipment and parts that have not been paid for in full within the terms of payment set out on the invoice.
A copy of COSMOS Computer’s Job sheet or Invoice must be retained for proof of service carried out by COSMOS Computer.
COSMOS Computer Repair Sticker (with ER Number) must remain on all equipment repaired by COSMOS Computer.
Any other sticker with ‘warranty void if removed’ must remain on all equipment or parts serviced and or supplied by COSMOS Computer.
The customer will be provided at all times with an explanation of work carried out and asked to sign the technician’s job sheet or invoice agreeing that they have witnessed and are satisfied that the equipment or service provided is functioning (at that time) to their satisfaction. Signing of this document will therefore render the client liable for all fees and charges payable in relation to the job. Refer section A 1.4 Payment of Fees & Charges)

1.2 – GENERAL LABOUR CONDITIONS

A. – TECHNICIAN’S LABOUR CHARGES

Labour charges are defined into two categories

Standard Labour Rates – relates to general workstation and server work including troubleshooting, repairs and general system administration. Remote support and Phone support is charged at this rate.

Standard Labor Rate

Minimum 1 hour Plus travel for onsite work followed by 30 minute blocks.
Minimum 1 hour no travel for workshop work followed by 30 minute blocks.
Minimum 30 Minutes no travel for remote support followed by 15 minutes blocks.
Minimum 15 Minutes no travel for phone support followed by 15 minutes blocks.

B. – PREPAID LABOUR RATES & CONDITIONS

Priority In Response Over C.O.D. Jobs
Same Day Service*
Free Over Night Delivery On New Equipment Purchased From COSMOS Computer
Free Technical Advice for new purchases
No Travel Fee Is Charged

PREPAID BULK DISCOUNT RATES

Standard Labour Rates

20 Hour Block

40 Hours Block

60 Hour Block

Larger blocks as quoted

1. Minimum charge is 1 Hour onsite.

2. Same Day Service -Call must be booked before 10.00am.

3. Prepaid Hours expire 12months from the date of purchase. Prepaid hours are no longer then usable.

4. Prepaid hours are not transferable from one company to another.

5. Unused prepaid hours are not refundable.

6. A minimum of 5 hours Prepaid is mandatory and renewal upon reaching this minimum required. Further support for customers with a balance less than 5 hours will not be guaranteed. Further support charges will apply for the remaining hours. (Travel Charges and Standard Non Prepaid Labor Rates).

7. Prepaid Hours must be paid in full prior to the commencement of their use.

1.2 - GENERAL SOFTWARE CONDITIONS

COSMOS Computer provides a limited guarantee to services or work carried out on software. This includes loading and configuration of all programs, operating systems, hardware drivers, software provided with hardware or any other task directly related to software.

COSMOS Computer will only guarantee obvious poor workmanship or obvious incorrect setup of software by its technicians. If a customer has witnessed and is satisfied with service provided on software and has acknowledged that the software is performing correctly and at a later date the software does not function correctly then any further work carried out by COSMOS Computer will be chargeable.

Software related repairs/service cannot be fully guaranteed due to the fact that there are far too many factors that may ‘undo’ or corrupt repairs that COSMOS Computer have rectified. It is worth noting that many popular programs have ‘bugs’ that may prevent absolute trouble free use (or may even interfere with other programs), COSMOS Computer is not the designers for these products and therefore cannot be liable for their limitations or any of the problems they may cause.